Support & Onboarding

We have compiled a series of support & onboarding articles to facilitate your Season journey. Stay tuned to this page as we collect more feedback and publish additional articles. At any point, you may get in touch with us by logging a ticket via the form at the bottom of this page.
We have compiled a series of support & onboarding articles to facilitate your Season journey. Stay tuned to this page as we collect more feedback and publish additional articles. At any point, you may get in touch with us by logging a ticket via the form at the bottom of this page.

Season Pass Activation:

No additional step is necessary once you have purchased or claimed your Season Pass. For Brands, we have a vetting process in place, which may add a day or two prior to confirming your Pass.

Season Passes obtained prior to a Season kick-off are activated no later than 2 weeks prior to the respective Basecamp for each Season. Your log-in information to our Virtual Events Platform & Community Hub will be sent accordingly.

If however, you have obtained your Season Pass mid-cycle through a Season, you shouldn’t expect any delays and we will make sure your log-in information is sent within the same day or the following day, the latest.

Log-in & Password Settings

The email you have used when purchasing / claiming your Season Pass is used as your main identifier. Shortly after your purchase / registration, an email will be sent with a Badge ID and a link prompting you to set up your password on the Virtual Event and Community Hub Platform. Our trusted 3rd party partner is Grip. So watch our for that email!

As AGE, we don’t store your password information and you are able to reset your password via the same log-in screen on Grip in the event that you forgot your credentials.

The Badge ID is a system identifier and will be generated automatically by the Grip platform once we have synced your Season Pass details. Therefore, no action is required on your end.

Season Pass Transfer

Unfortunately, we have a strict no-transfer policy as outlined in our Site Terms of Use and e-Commerce Terms & Conditions documents. Once a Season Pass has been issued and synced over to the Virtual Event & Community Hub Platforms, you will be required to configure privacy and processing settings, which become part of your digital identity along with your data processing preferences. For credibility purposes and as a community rule, it is of utmost importance for Season Pass owners to represent only themselves during the events and between the events on the Community Hub when interacting with other community members.

Season Passes are non-refundable and non-transferable, however in the event that you have approached us in a timely manner we may disable your account and create a separate Season Pass for another member of your company.

Please note that, while this is at our discretion, revokal of a previously obtained Season Pass would also mean you would lose your access to the platform, lead data and other historic information the platform will retain in terms of previous meetings and contacts you have made.

How do I prepare for a Virtual Event?

Virtual events are here to stay and they have become a potent channel for marketing, sourcing, business development and networking. We have put together a series of blog posts to make sure you obtain the best ROI and ROT possible each and every time you join our events.

Season Pass Activation:

No additional step is necessary once you have purchased or claimed your Season Pass. For Brands, we have a vetting process in place, which may add a day or two prior to confirming your Pass.

Season Passes obtained prior to a Season kick-off are activated no later than 2 weeks prior to the respective Basecamp for each Season. Your log-in information to our Virtual Events Platform & Community Hub will be sent accordingly.

If however, you have obtained your Season Pass mid-cycle through a Season, you shouldn’t expect any delays and we will make sure your log-in information is sent within the same day or the following day, the latest.

Log-in & Password Settings

The email you have used when purchasing / claiming your Season Pass is used as your main identifier. Shortly after your purchase / registration, an email will be sent with a Badge ID and a link prompting you to set up your password on the Virtual Event and Community Hub Platform. Our trusted 3rd party partner is Grip. So watch our for that email! 

As AGE, we don’t store your password information and you are able to reset your password via the same log-in screen on Grip in the event that you forgot your credentials. 

The Badge ID is a system identifier and will be generated automatically by the Grip platform once we have synced your Season Pass details. Therefore, no action is required on your end. 

Season Pass Transfer

Unfortunately, we have a strict no-transfer policy as outlined in our Site Terms of Use and e-Commerce Terms & Conditions documents. Once a Season Pass has been issued and synced over to the Virtual Event & Community Hub Platforms, you will be required to configure privacy and processing settings, which become part of your digital identity along with your data processing preferences. For credibility purposes and as a community rule, it is of utmost importance for Season Pass owners to represent only themselves during the events and between the events on the Community Hub when interacting with other community members. 

Season Passes are non-refundable and non-transferable, however in the event that you have approached us in a timely manner we may disable your account and create a separate Season Pass for another member of your company.

Please note that, while this is at our discretion, revokal of a previously obtained Season Pass would also mean you would lose your access to the platform, lead data and other historic information the platform will retain in terms of previous meetings and contacts you have made. 

How do I prepare for a Virtual Event?

Virtual events are here to stay and they have become a potent channel for marketing, sourcing, business development and networking. We have put together a series of blog posts to make sure you obtain the best ROI and ROT possible each and every time you join our events. 

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