Discover how agencies can overcome high churn rates and ineffective growth patterns by addressing scaling challenges in the marketing industry.

Learn insights from Chase Buckner and explore solutions to retain clients effectively by addressing the ‘Scaling Sideways’ problem with a 3-step approach.

Explore our 2024 Agency Partnerships Summit insights with Stephen Neville and Kathryn Bruno on continuous improvement.

Years of experience and wisdom shared with the participants on process alignment, the importance of communication, and quality assurance strategies for agencies and brands seeking to adopt a culture of continuous improvement for driving digital delivery excellence.

With all the developments in marketing technology we can use today, and with the future being AI-driven, there is a wonderful opportunity for agency management to enter a new age. AI-powered platforms will undertake more and more tasks, freeing up forward-thinking Founders to concentrate on what they are best at creating creative campaigns that deliver value to their clients.

This is an extraordinary moment in the history of public relations and creative industries, and represents a tipping point to equal the introduction of the Internet back in 1993.

Explore how agency behaviors impact client relationships and commercial performance, the challenges of 120-day payment terms, and strategies for agency leaders to establish healthy boundaries and overcome power imbalances in client interactions.

Robin Bonn's guide to discovering the power of expertise in client relationships. Learn how trusted advisors lead conversations, gain authority, and build partnerships by prioritizing client needs and showcasing professionalism.

In "Mastering Client Retention & Growth in Your Agency," Karl Heasman, a seasoned agency mentor and business coach, shares his expert insights on maintaining client relationships that fuel sustainable growth. Did you know that retaining clients is much more cost-effective than acquiring new ones? According to Bain & Company, getting a new customer costs 6-7 times more than keeping an existing one.

Karl outlines 20 practical tips to boost your agency's client retention, like client segmentation, profitability analysis, and celebrating successes.