Adopting a Culture of Continuous Improvement in Web Development
You know you're in the right conversation when a tech operations expert describes continuous improvement as something not widely recognised, yet integral to everyday practice. We had a fantastic time hosting Stephen Neville of Bugherd and Kathryn Bruno at our Agency Partnerships Summit, in May 2024.
Continuous Improvement: Talking Points & Highlights
Continuous improvement is a topic dear to Stephen's heart, evident in his role in product development and his past experiences in agencies and web development. Alongside Kathryn's operational expertise, we anticipated an insightful session filled with valuable takeaways for both agencies and brands. Their shared aim is to align processes, people, and technology with a genuine commitment to continuous improvement.
Years of know-how between these two, and we captured the conversation for you in video and text format, as usual:
Embracing continuous improvement as a fundamental principle.
Cultivating a culture through open communication.
The value of informal channels. Perspectives matter, and everyone deserves a voice.
Quality assurance. More than just a sum of fixes.
The product-agency dilemma. Frameworks are helpful, but each client requires a tailored approach; therefore, be flexible.
Change can originate from anyone. Fostering dialogue and open communication should be a given.
Learning from experience: past project outcomes are essential, but revisiting perspectives is crucial.
A dedicated QA team. It is essential but must be supported by the right tools and processes.
“To determine the optimal end result and identify barriers to achieving it, consider incorporating a method to record these aspects throughout your workflow. For quality assurance, focus on logging bugs; for developers, emphasize engaging in code reviews and reflecting on the number of iterations needed for a task.”
Don't forget to download your complimentary copy: The Agency Partnerships Book.
