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We are blessed to host some of the most important experts in the world of Digital Agencies, Media and Business Consulting. We post video blogs of every session on our Feed below where you’ll find world-class content on how to grow your agency.
Making More From Your Existing Clients
In "Mastering Client Retention & Growth in Your Agency," Karl Heasman, a seasoned agency mentor and business coach, shares his expert insights on maintaining client relationships that fuel sustainable growth. Did you know that retaining clients is much more cost-effective than acquiring new ones? According to Bain & Company, getting a new customer costs 6-7 times more than keeping an existing one.
Karl outlines 20 practical tips to boost your agency's client retention, like client segmentation, profitability analysis, and celebrating successes.