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We are blessed to host some of the most important experts in the world of Digital Agencies, Media and Business Consulting. We post video blogs of every session on our Feed below where you’ll find world-class content on how to grow your agency.
The 9 Agency Essentials For Best-In-Class Client Service In 2024
In today's saturated agency landscape with high turnover rates, exceptional client service isn't a choice anymore; it's a necessity for agencies aiming to retain accounts, enhance lifetime value, and foster sustainable growth in 2024 and beyond.
With increasing demands and abundant options, clients swiftly change providers when expectations aren't met. To cultivate lasting relationships, agencies must consistently exceed service expectations and offer strategic value, not just task execution. Avoiding a revolving door of clients requires establishing and maintaining top-notch client service consistently throughout your team.
Optimising Resource Utilisation in Ecommerce Agencies: Strategies for Efficiency and Growth
Operations. Such a broad term for any company and somewhat of a new weight of importance for e-commerce agencies. Operations touches many areas of the business, including sales, finance, HR, and recruiting, and oftentimes, in small start-ups, you may not have the budget to hire for all these roles independently, so it’s worth investing in someone who can manage all of these areas for you, which are foundational pillars in any organisation.