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We are blessed to host some of the most important experts in the world of Digital Agencies, Media and Business Consulting. We post video blogs of every session on our Feed below where you’ll find world-class content on how to grow your agency.

It’s All About You
Leadership, Agency Operations System Admin Leadership, Agency Operations System Admin

It’s All About You

In “It’s All About You” by Chris Bantock, the author, a former marketing agency owner, reflects on the challenges of leadership in the marketing industry.

He emphasises the transformative journey from marketer to business leader, delving into personal experiences and the weight of responsibility. The article underscores the loneliness often associated with agency leadership and stresses the importance of resilience, confidence, and perseverance.

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Eight Sales Mistakes That Eat Away Your Agency's Profit

Eight Sales Mistakes That Eat Away Your Agency's Profit

In the realm of business development, Ben has seen it all—the good, the bad, and the downright ugly. By his own admission, he's been responsible for his fair share of the latter.

We were delighted to host Ben Potter in December 2023 for an open and honest discussion about the dysfunctional state many agency founders and leaders face when attempting to "engineer" profitability.

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Internal Collaboration: Keeping The Agency Team Together And Facing In The Right Direction
Leadership, Profitability, Agency Growth System Admin Leadership, Profitability, Agency Growth System Admin

Internal Collaboration: Keeping The Agency Team Together And Facing In The Right Direction

Agency specialist and behavioural coach Nikki Gattenby works with agency founders and leaders to help them become unstoppable. However, this approach has a particular challenge: how to keep the agency together and help everyone move in the right direction at a pace?

Enter the 3Ps of agency management. Effective internal collaboration within an agency hinges on three essential elements: purpose, profit, and people.

If, as an agency leader, you want to keep your people on the same page, it helps to put them on par with profit and purpose. In fact, you can transform your business performance by doing exactly that. (editor’s note: This isn’t a purpose yawn. Promise!).

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The 9 Agency Essentials For Best-In-Class Client Service In 2024
Agency Growth, Leadership System Admin Agency Growth, Leadership System Admin

The 9 Agency Essentials For Best-In-Class Client Service In 2024

In today's saturated agency landscape with high turnover rates, exceptional client service isn't a choice anymore; it's a necessity for agencies aiming to retain accounts, enhance lifetime value, and foster sustainable growth in 2024 and beyond.

With increasing demands and abundant options, clients swiftly change providers when expectations aren't met. To cultivate lasting relationships, agencies must consistently exceed service expectations and offer strategic value, not just task execution. Avoiding a revolving door of clients requires establishing and maintaining top-notch client service consistently throughout your team.

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Emotional Intelligence: The Key To Success In Your Digital Agency
Agency Growth, Management, Leadership System Admin Agency Growth, Management, Leadership System Admin

Emotional Intelligence: The Key To Success In Your Digital Agency

Enhancing your emotional intelligence (EQ) can significantly improve your leadership abilities. It empowers you to effectively lead your team, engage new prospects, and foster strong relationships with existing clients. You can build fantastic relationships with clients and team members at your agency with enhanced emotional intelligence and people skills. Remember, these skills account for 85% of job success after all. Happy, loyal clients will do more work with you. And a happy, loyal team will help your digital agency to succeed.

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Mental Health And Wellbeing In The Creative Industries
Leadership, Agency Growth System Admin Leadership, Agency Growth System Admin

Mental Health And Wellbeing In The Creative Industries

Together with industry professionals, mental health experts, and organizations, Andy conducted the largest study ever on mental health in the creative, media, and marketing industries. This groundbreaking study, named Mentally-Healthy, included nearly 2,000 participants from Australia and New Zealand. With over 20 years of experience in creative, media, and marketing, he has worked on both the client and agency sides. Andy has even founded his own agency, won prestigious awards, and gained invaluable insights from his time in the UK and Australia.

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Key Elements To Build True Agency Leadership Skills
Leadership, Agency Growth System Admin Leadership, Agency Growth System Admin

Key Elements To Build True Agency Leadership Skills

As leaders in our agencies, we find ourselves at the crossroads of these transformations, entrusted with guiding our teams through this dynamic landscape. While management tools and techniques can be acquired through formal training and hands-on experience, leadership is a more intricate skill. It is rooted in resilience and adaptability, and true leaders don't merely react to change; they anticipate it, embrace it, and skillfully guide their teams forward.

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Back To The Office (or Not) - Navigating Hybrid And Remote Work as a Digital Agency Leader
Agency Growth, Leadership System Admin Agency Growth, Leadership System Admin

Back To The Office (or Not) - Navigating Hybrid And Remote Work as a Digital Agency Leader

Tune in to Lara's captivating opening speech at the Agency Growth Summit 2024 as we delve into the evolving landscape of agency leadership in the aftermath of the pandemic. Choosing between hybrid, remote, and in-office work models is a critical decision for your agency. However, the right model solely depends on what is best for your agency, clients, and team.

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Leadership in Ecommerce Agencies and Why Empathetic Leadership is The Way Forward
Leadership, Ecommerce, Agency Growth System Admin Leadership, Ecommerce, Agency Growth System Admin

Leadership in Ecommerce Agencies and Why Empathetic Leadership is The Way Forward

In the rapidly evolving world of Ecommerce, the phrase “What got you here won’t get you there” couldn’t be more relevant. Aspiring to grow your Ecommerce venture? It’s imperative to recognize that your personal growth as a leader plays a pivotal role. In the fast-paced world of Ecommerce, effective leadership is the cornerstone of success. This blog post delves into why being an effective leader is paramount for success in the e-commerce landscape and explores the skills necessary to excel.

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Happy Clients Aren't Your Job… - Tim Kilroy
Video Blog, Leadership System Admin Video Blog, Leadership System Admin

Happy Clients Aren't Your Job… - Tim Kilroy

As an agency leader, it's not wise to focus solely on customer satisfaction. Let that sink in.

If your clients are happy with the work being done, they will continue to come back and provide more business. However, that is not the job of agency owners. It's not just about keeping clients happy - it's about improving your team so that they can provide the best possible service to your clients to make them happy.

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Work Backwards To Spring Forward - Karl Sakas
Video Blog, Leadership System Admin Video Blog, Leadership System Admin

Work Backwards To Spring Forward - Karl Sakas

Before beginning to build your ideal agency, it is important to pause for a moment and get a clear idea of what success looks like for you. Ask yourself: Why did you start (or join) your agency? How have my expectations been met in reality? What will it take to bridge the gap between now and my ideal future? The answers to these questions will help you to find your path to success.

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